FAQ

LICENSE AND SECURITY

LuckyNiki is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions

For transaction security we use 128-bit SSL data encryption, the same technology used by popular credit and debit card companies. All customer data is treated as confidential and stored securely.

You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.

LuckyNiki offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!

BONUSES AND PROMOTIONS

Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!

We offer a large variety of deposit bonuses. While making your deposit, just insert the code in the BONUS CODE box and enjoy your extra funds!

Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.

In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips

You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.

Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at LuckyNiki. Just have a look at what's waiting for you: click here

ACCOUNT TECHNICAL

For security reasons we don't keep a record of your password. To reset your password, click on the ‘Forgot your username or Password?’ link you will find after you clicked on the 'Login' button on our website. You'll have to answer your secret question and then take a note of the 4-digit code that appears. You will then receive and email from us with a link to enter the code and create your new password. Make sure not to forget it!

Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!

If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.

To configure the pop-up blocker from Internet Explorer, follow these steps:

  1. Click Start, point to All Programs, and then click Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.
  4. Click Apply, and then click OK.

To configure the pop-up blocker in Google Chrome, follow these steps:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the Privacy section, click the Content settings button.
  5. In the Pop-ups section, select Allow all sites to show pop-ups.
  6. Click Apply and OK. Then restart your browser.

Channels = Email, SMS, Post, Phone and Web (customized offers on websites)
customized offers on websites

All that’s left to do is choose which ways you would like us to contact you with Free Bonus/Exclusive Offers and information about new game releases. Please choose from the options below.

If later you don’t like what you receive, it’s simple to change your mind from your Preferences Page.



STEP OF
Required Field
User name already exists
Choose a username between 6-12 characters long. You may use letters or numbers, or a combination of both. You may also use the following characters: (-) and (_).
Choose a username between 6-12 characters long. You may use letters or numbers, or a combination of both. You may also use the following characters: (-) and (_).
To comply with regulations our services are not available to players residing in your country.
Check that you have entered a valid e-mail address.
There was hiccup submitting your details. Please try again later. Super sorry for the inconvenience.
OPPSY! There was an error submitting your details
Choose a password between 6-10 characters long, using letters or numerals, or a combination of both. You may also use the following characters: ( - ) and ( _ ).
Your username and password cannot be the same
Re-type your chosen Password to confirm spelling.
Invalid first name
Invalid last name
Please select gender
Please choose a country
Please confirm your age
You must be at least 18 years old to play
Invalid city
State not recognised
Invalid address
Address and house number cannot be the same
Invalid Zip code format
Invalid phone number
Please answer the below security question.
Limit is below the minimum deposit
According to our records you already have an account. Please go to to forgot password or contact support at support@luckyniki.com.
Please confirm your age and agree to the terms & conditions.
BOOM! Your sign up was successful!
Please wait while I log you in to my new world of play.
Please confirm your age and agree to the terms & conditions.
You must accept the terms and conditions and privacy policy to continue.
Invalid NIF (must be 9 digits, numbers only
There is already an account with that NIF. Please go to Login or Forgot Password
Invalid ID Number
Unfortunately we do not accept players from Germany / Schleswig-Holstein on this casino. If you are from Schleswig-Holstein and want to play please sign up on DrueckGlueck.de
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LOGIN

Please enter an email or username
Invalid password entered
The login details you entered are incorrect
The login details you entered are incorrect
Player already connected
There was an error submitting your details. Please try again later. Sorry for any inconvenience.

FORGOT PASSWORD

Either enter the username or email address you provided when registering your account and click submit.

Please Note: if for any reason you did not enter a valid email address when you first registered at LuckyNiki, please contact customer support at support@luckyniki.com.

Please answer the below security question.

Please Note: if for any reason you did not enter a valid email address when you first registered at LuckyNiki, please contact customer support at support@luckyniki.com.
Your account details will be sent to your e-mail address shortly.

An email has been sent to the email address registered on your account. Please follow the instructions to reset your password.

Remember to make a note of this code, we'll need it for the next step of getting you a new password.

Invalid username
Invalid email
The answer you entered is not correct. Please enter the answer you input upon registration. If you do not remember this information, please contact Customer Support.
There was an error submitting your details. Please try again later. Sorry for any inconvenience.
Your city of birth?
Favourite sports team?
Mother's maiden name?
Pet's name?
Father's middle name?
Favourite movie?
First child's name?
Favourite teachers name?
Choose a four digit PIN number?

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